Cancellation
Regular rentals need 24 hours for a refund. Illuminated evenings need 7 days because space is limited.
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Clear, fair, and safety-first
Cancellation, refund, and rescheduling policy
We try to be as flexible and accommodating as possible while keeping bookings fair for everyone. The rules are different for regular daytime rentals and illuminated evening experiences.
Refunds
Refunds are available inside the stated cancellation windows. Same-day customer-requested cancellations are not refundable.
Rescheduling
Regular rentals are flexible before the start time. Illuminated non-weather changes need 5 days notice.
Regular Hours
Flexible daytime rental changes
Regular rentals are designed to be easy to move when plans or weather change. Refunds still need advance notice because the gear was held for your selected time.
24 hours for refundsReschedule before startWeather help within first hourSame-day customer cancellations: no refunds
Cancel at least 24 hours before your booking start time for a full refund. Unrecoverable payment processing or transaction fees may be handled case by case.
Same-day regular bookings are not eligible for customer-requested refunds. If you need to move a same-day regular booking, we will make best efforts to reschedule you based on availability.
For regular rentals, you can ask to reschedule for any reason any time before your booking starts, subject to availability.
For bookings not made same day, if you asked to reschedule before your booking starts and we cannot offer a suitable future time, Paradise Paddles may issue a refund exception.
If weather changes after you start paddling, weather-related rescheduling can be considered up to 1 hour after your booking start time.
The no-availability refund exception applies only when the rescheduling request was made before your booking started. It does not normally apply to weather reschedules requested after your rental has begun.
Illuminated Evenings
Limited evening availability
Illuminated kayaking has high demand, limited dates, and on-site support. These rules keep evening spaces fair while still making room for unsafe weather changes.
7 days for refunds5 days to rescheduleLight rain, drizzle, and light wind can still proceedSame-day customer cancellations are not refundable
Cancel at least 7 days before your illuminated booking for a full refund. Unrecoverable payment processing or transaction fees may be handled case by case.
Same-day illuminated bookings are not eligible for customer-requested refunds. If you need to move a same-day illuminated booking, we will make best efforts to reschedule you based on availability.
Illuminated bookings made less than 7 days before the scheduled booking are not eligible for customer-requested refunds. We will make best efforts to reschedule based on availability.
Non-weather rescheduling requests must be made at least 5 days before your illuminated booking and are subject to availability.
Illuminated bookings made less than 5 days before the scheduled booking may be rescheduled case by case based on availability.
Illuminated kayaking can still proceed during light rain, drizzle, and light winds.
Weather-related changes will generally happen only when heavy rain, high winds, or other conditions make the experience unsafe.
If unsafe weather affects your booking, we will make every reasonable effort to reschedule you for another available date or time.
Refunds are not normally issued for weather-related cancellations. For refund-eligible illuminated bookings, if unsafe conditions prevent the experience and we cannot offer a suitable rescheduling option due to availability, a refund will be issued.